Frequently Asked Questions 

There is a lot to consider when moving to campus, especially for the first time! There is a good chance that you are not alone in your questions or concerns. The Office of Residence Life has compiled a list of frequently asked questions for that very reason. If you have any additional questions or would like more information, please contact the Office of Residence Life and we will be happy to answer them for you. 

Application Process

If you are a full-time (enrolled in at least 12 credit hours), non-exempt student, then you are required to live on campus for two academic years (four semesters, excluding summers). This requirement was put in place by Southeast’s Board of Regents in order to improve student engagement and retention. On-campus housing provided by the Office of Residence Life is an essential part of the educational experience at Southeast.  

Before signing any off-campus lease, contact the Office of Residence Life to determine your eligibility to live off campus. 

New student contracts are assigned through two different processes. Students that submit their contract early can self-select, meaning they can pick their own room. Those that miss the early deadline will be assigned by the Office of Residence Life. These assignments are based on the date a student’s contract was received (with housing deposit) with consideration of the student’s preferred residence hall and roommate. If a student selects a roommate, the roommates are matched accordingly. Unfortunately, the housing process does not allow for students to select their suitemate. 

The Office of Residence Life receives an influx of contracts (with housing deposit) as the December priority deadline approaches. So, even if you submit your housing contract before the priority deadline, the Office of Residence Life cannot guarantee that you will be assigned your preferred residence hall. The later you submit your Contract for University Housing and housing deposit the less likely you will be to get one of your top residence hall choices.  

You cannot be assigned a room until your Contract for University Housing and deposit have been received. The housing contract may be submitted earlier than the deposit, however you will not be assigned a room or roommate until the deposit is also received. Housing deposits can be submitted online through the MySoutheast portal. 

Your room and roommate assignment information will be mailed to your home address (on file with the University) at the beginning of July for fall assignments and in early January for new, spring assignments. You can double-check your home mailing address through the MySoutheast portalOnce room assignments have been mailed out, you will be able to check your housing information online in the portal. 

It depends. Your residence hall assignment is based in the date you submitted your Contract for University Housing and the date your deposit is received. Returning students choose their rooms on campus first. New students are placed in spaces reserved for new students and any remaining spaces after returning students have selected their rooms. 

Data from students at Southeast and other colleges and universities show that roommate assignment, and the relationship between roommates, is a high predictor of satisfaction with the collegiate experience. Having a roommate with whom you can develop a positive relationship is integral to your success at Southeast. That’s why we make it a priority to help you get acquainted with your roommate and fellow residents—because we want you to succeed!

We use sophisticated computer modeling to pair individuals into rooms. Much of the matching is based on your responses to the Roommate Preferences survey. Room and Roommate Preferences are completed through the Contract for University Housing. 

You also have the option to access the Roommate Search on your housing portal page to select a roommate. Follow the instructions on the first screen. Once you answer at least one question and click Preview, potential roommates that match your response will load on the page along with their contact information. Once you have selected a roommate, fill out the Roommate Group Invitation on the housing portal page. All students must accept invites to be complete. 

Roommates are selected based on the following steps:  

  1. Individuals with medical, psychological, or other special accommodation needs will be assigned 
  1. If you and another student (or two students, for a triple) request each other as roommates, we do everything possible to ensure you are placed together. Placement with your requested roommate will always take precedence over room type request. 
  1. For students who have not selected a roommate, we use matching technology to pair roommates, based on responses to the "lifestyle questions" on the Room and Roommate Preferences Survey. A very high percentage of SEMO residents opt to have the Office of Residence Life select their roommate — and we take this responsibility very seriously. 

If you have any questions about the roommate process, please contact the Office of Residence Life (3.1.5 Team Directory – Office of Residence Life) 

Yes, you can after your confirmation e-mail has been sent in early July. Before that time, the MySoutheast portal will not provide room or roommate information. The Office of Residence Life must wait until June to make room assignments, to minimize the frequency of room and/or roommate placement changes due to changes in student admissions. 

If you are experiencing problems or need to reset your seKey, contact the Information Technology Help Desk (NEED HELP DESK LINK). 

If you need assistance with your alternative pin (used in class registration), contact your academic advisor. 

Yes, all students living on campus are required to show record of bacterial meningitis vaccination or a waiver. Students must also be screened for Tuberculosis within their first semester. 


All students living in on-campus housing at a Missouri public institution of higher education are required to be vaccinated against bacterial meningitis or have an exemption for medical or religious reasons (see Missouri Statute 174.335.1). 

  • The Advisory Committee on Immunization Practices (ACIP) recommends that students receive the vaccine within five years of beginning college. A booster dose will be required for students who received their initial vaccination at or before age 15. Students who receive their first dose of quadrivalent meningococcal conjugate vaccine at or after age 16 years do not need a booster dose. To reference this information, please visit the Center for Disease Control (CDC) website. 
  • Vaccination records need to be submitted to the Office of Residence Life prior to moving into the residence halls. Records can be mailed to Office of Residence Life, faxed to (573) 651-2557 or emailed to 
  • Medical or religious exemptions must be submitted using the Student Immunization Waiver (NEED NEW ADA LINK). 
  • Records of the vaccination or exemption must be on file by the first Friday of classes, as required by Missouri state law. Failure to provide them by that date may result in the cancellation of the student’s housing contract, with applicable charges, thereby impacting the student’s ability to live on campus and remain in classes. 

Tuberculosis (TB) Screening 

Missouri Senate Bill 197 requires new students attending any college or university in the State of Missouri to be screened for Tuberculosis (TB).  

  • The screening must follow the CDC protocols that screen individuals based upon their time outside the United States, and their possible exposure to TB, or those who are likely to have come in contact with someone who has TB. 
  • Legislation requires colleges and universities to place a hold on a student’s registration if they do not complete the Tuberculosis screening within their first semester at a Missouri college or University. 

Students may visit the Health Clinic website for more information and to conduct the online screening requirement.

Living in the Residence Halls

If you have a concern, question or maintenance request regarding your room contact Facilities Management at (573) 651-2214 or post a work order through Facilities Management. 

For custodial related questions or concerns in your residence hall contact Facilities Management at (573) 651-2214 and ask to speak with the custodial services supervisor. For more information regarding custodial services on campus, visit the Facilities Management webpage. 

Here is a list of some of the most common items that students find helpful to have in their room. Before purchasing any shareable items, check with your roommate to avoid bringing duplicate items to campus. This will also save on space!  

What to bring 

Bed and Bath  

  • Bath towels/washcloths   
  • Bedding (sheets, blanket, pillow and pillowcase) 
  • Decorations  
  • Lamp (non-halogen)   
  • Personal hygiene supplies   
  • Shower caddy  
  • Shower shoes   
  • Trash can and liners  


  • Laundry basket  
  • Laundry detergent (HE only, no washer sheets)  
  • Iron and ironing board  
  • Hangers 


  • Can opener 
  • Crock pot (one per room) 
  • Dishware/silverware  
  • Snack food  

Appliances and Electronics   

  • Alarm clock  
  • Calculator   
  • Computer   
  • Ethernet cord  
  • Jump drive/memory stick   
  • Microwave (max 800 watts)   
  • Mini-refrigerator (max 3.2 cubic feet)   
  • Cell phone   
  • Printer (wired connection only)  
  • Music player, speaker, DVDs, etc. 
  • Surge protector   
  • TV (must contain a Clear QAM Digital Tuner)  


  • Cleaning supplies  
  • Cards and games   
  • First aid kit   
  • Sewing repair kit (needle, thread, scissors) 
  • Umbrella and rainboots 

Yes. Students often have questions about what to bring, what kinds of rules are in place, and where to go for help. The Residents' Handbook (NEED UPDATED BOOK) is a great reference. 

Leave these items at home 

  • Air conditioner or space heaters 
  • Air fryer 
  • Alcohol/drugs 
  • Appliances with an open heating element (toaster, toaster oven, hot plate, George Foreman grills) 
  • Halogen lamp, quartz lamp, or any other lamp (including a desk lamp) with an exposed bulb 
  • Open flame (e.g., candles, incense)  
  • Hazardous chemicals, including flammable liquids 
  • Illegal or unauthorized materials (e.g., alcohol, drugs, fireworks, stolen property) 
  • Pets (except fish) 
  • Toaster oven 
  • Valuable or irreplaceable items  
  • Weapons 
  • Airsoft/pellet/BB/paintball guns 
  • Decorative swords 
  • Firearms 
  • Knives 
  • Wi-Fi routers (will be confiscated) 

Yes, during the first eight weeks of the semester you can change your meal plan by completing the Because meal plan change request form. Changes to the meal plan will impact your bill. Changes cannot be made over the phone. 

Housing Cancellation Process

You will need to fill out a Student Residency Release Application to opt out of living on campus. If you are requesting exemption due to medical reasons you will need to first submit the Medical Accommodation Application form. 

The Office of Residence Life will review the request, generally in three to five working days. There are three possible outcomes:  

  1. Request does not contain necessary information: Your request will be returned to you, with a letter outlining exactly what additional information is needed. 
  2. Request is approved: You will receive a decision letter indicating the outcome of your request. 
  3. Request is denied: You will receive a decision letter detailing why the request was denied, and how the Office of Residence Life will work with you to meet the concerns you detailed in your request.

Approval depends upon several factors: Established Residence Life policy, the terms of the Contract for University Housing, previous precedent set for cancellations, and the ability of the Office of Residence Life to make reasonable accommodations for the issues identified in your request. In general, few students are approved for cancellation. The Office of Residence Life works with students to find reasonable compromises to concerns or issues, while trying to help the student complete the legally binding terms. 

Yes. A written appeal can be made to the Office of Residence Life. Students generally wish to appeal for one of three reasons: 

 Reason 1: Error in Original Decision 

  • The student believes the original decision was made due to an error that does not follow the policy/procedure set by the Office of Residence Life. The student should submit the appeal in writing with all supporting documentation and/or information. 
  • The appeal is reviewed by the Associate Director for Business Operations. The decision will be followed by a letter. 

Reason 2: New or Additional Information 

  • The student believes the original decision was made based on incomplete or insufficient information, or new information might change the decision. The student should submit the appeal in writing with all supporting documentation and/or information. 
  • The Associate Director for Business Operations will review the appeal. The decision will be followed by a letter. 

Reason 3: Student Does Not Like Decision 

  • Student does not like the initial decision and wishes to appeal to obtain a different decision. 
  • Appeal considerations are based upon the published policy of the office. Requests to have a decision changed based upon a student not agreeing with the outcome must show that either the wrong policy was followed or that some factor was not considered in the original decision.  

Supporting documentation is any written information that supports the request you are making. For medical requests, please complete the Medical Accommodation Application form. This form helps explain the information needed and the process by which requests are considered. No two requests are the same, so please provide as many details as possible. 

A request with incomplete information cannot be properly evaluated, causing potential delays or even decline of the requested accommodation or cancellation. The student making the request and the healthcare provider are encouraged to submit their request as soon as possible and with any evidence to support the needed accommodation. 

Students requesting a release based on financial concerns will be referred to Student Financial Services to evaluate financial assistance eligibility. The Office of Residence Life will work with Student Financial Services to analyze the student’s financial situation, and to determine if the student has enough existing personal, family, and financial aid resources to meet the financial obligations of the direct and indirect costs of attending Southeast. If you do not have enough resources, the Office of Residence Life and Student Financial Services will work to review any supporting documentation to determine if there is additional eligibility for financial aid. Please note, the University expects student to utilize all financial aid available to them  choosing not to receive an educational loan is not grounds for financial cancellation. 

All approved Contract Cancellation requests are charged a minimum $150 cancellation fee except those for graduates or other academic reasons (not including decisions to transfer to another college or university). Any student who is new to the University, meaning both new to living on campus and a newly enrolled student, is charged based upon rates listed on the Contract for University Housing. Additional cancellation costs are assessed based on the date of cancellation and the reason for the cancellation. 

Contact the Office of Residence Life immediately if you decide not to cancel your contract. 

You may be exempt from the residency requirement while remaining bound by the legal terms of the Contract for University Housing. For example, if you were 21 by September 1 of this year and signed a Contract for University Housing in April to live on campus, but wish to now cancel the housing contract, you are not required to live on campus (by the residency requirement), but you will have to fulfill the terms of the Contract for University Housing. In this example, the student could have moved off campus but chose to sign a legally binding agreement for housing for the full academic year. The student and the Office of Residence Life should work together to find a reasonable compromise to the issues or concerns that prompted the request to move off-campus. 

The residency requirement is University policy that states all full-time students under the age of 21 who are not living at home (or in the University’s approved commuting range) with lineal relatives (parent/s), who are unmarried, not solely responsible for the care of a child, who do not have more than 57 credit hours towards their degree, or who are not a veteran of military service must live on campus. 


The Contract for University Housing is a legally binding agreement between you and the University. It is a legal contract that you have signed that commits you to a full academic year of living on campus. 

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Mailing Address

One University Plaza, MS 0055
Cape Girardeau, MO 63701