States require that Southeast Online be in compliance with their regulations to deliver university-level distance/online education to their residents. Each state handles this process differently.
Southeast Online is in compliance with the 50 states and territories including the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. As a public institution, Southeast Missouri State University is not currently required to seek approval from California, a non-SARA state.
What is the State Authorization Reciprocity Agreement (SARA)?
The State Authorization Reciprocity Agreement (SARA) established uniform standards for physical presence. Missouri became a SARA state in November 2014, and Southeast Missouri State University became a SARA institution in August 2015. Through reciprocity, an institution authorized under SARA in its home state would be considered authorized in all other SARA states.
We want you to have the best educational experience possible in your time as a student with Southeast Online. If you have a complaint or suggestion about an online course or program, please use the contact information below. Your concern will be logged and you will receive a reply within a few business days.
Chelsea Caile McNeely
Director, Southeast Online Programs
Some suggestions or complaints may be related to formal university processes outside of distance education. For example, specific processes have been developed pertaining to grade, financial aid, academic dishonesty, judicial and other processes. Please visit this page for information regarding those areas.
If an issue cannot be resolved internally, you may file a complaint with the Missouri Department of Higher Education. The MDHE process can be found here. The contact person is
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
If you are located outside of the state of Missouri, please refer to this list of state agencies.
Some specific resources for military students, veterans, and their dependents are included below.
- Military Students using TA benefits and Military Dependents using MyCAA may contact the Military OneSource Postsecondary Education Complaint System
- Montgomery or Post 9/11 GI Bill® recipients may contact the Department of Veterans Affairs
- Federal financial aid (e.g. Pell Grant) recipients may contact the Department of Education: ComplianceComplaints@ed.gov
- Private student loan recipients may contact the Consumer Financial Protection Bureau
RN-BSN: Due to varying licensure requirements from State Boards of Nursing, we are only able to admit students into this program from Arkansas, Illinois, Kentucky and Missouri. If you live in these states and have questions, please contact us to review licensure requirements.
Southeast Missouri State University has been approved by Missouri to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education.
Southeast Missouri State University offers some areas of study that may lead to licensure of certification in your home state. In general, we recommend you work with your faculty program coordinator to ensure that your area of study matches your interests and needs. To see a list of programs and licensure by state, please visit our licensure database.
While we make every effort to keep the database up-to-date, if you are studying with us from outside the state, we highly recommend you research requirements in your state to ensure licensure compliance.
Here are resources that list licensure organizations by state in a few of our licensure programs:
If you are student living outside of the U.S. wishing to pursue a course or program at Southeast, please review the following:
Computer access - Our engaging courses can be accessed anytime, anywhere. You will need regular access to a computer that meets our recommended specifications. Additionally, please ensure before starting your classes you make sure you have a very good internet connection and no significant network restrictions to internet content. Finally, be aware of time zone differences and make sure to plan accordingly to ensure your work is completed by required deadlines.
Course materials – Some of our courses still require paper textbooks, study guides, labs, or other materials that will need to be shipped. We can ship these items internationally, but it can take some time. Regarding International textbook requests, international orders will have a higher shipping rate and we mail those via United States Postal Service or UPS depending which one is the best value for you. As soon as you enroll in classes each semester, please make sure to provide us with your approval of the shipping charge amount and contact our Textbook Rental and Southeast Bookstore early in order to have your books shipped.
Authorizations – Please note that Southeast cannot admit students from countries currently under embargo and that some countries may view online education differently. We recommend you get to know your own country’s resources to better understand international compliance and perceptions toward online education.
Privacy - We recognize some countries have varied privacy guidelines and requirements. If you are located in a country with specific privacy requirements, please work proactively with us to ensure your privacy needs are met.
In general, out-of-state placement activity is allowed as long as no more than 10 students are placed in the same out-of-state location. If more than 10 students will be placed in the same out-of-state location, formal conversations should be had with the site location and state coordinating board to better understand our compliance. Faculty or department chairs should contact email@example.com to discuss these items.
Colorado and South Carolina have workers compensation regulations that limit our ability to place students in site activities within their state. Out-of-state placements in these states should be limited. When required, please contact firstname.lastname@example.org to determine compliance for your specific program and activity.
As part of our SARA agreement, Southeast is required to report out-of-state placements annually. It is the responsibility of department chairs to monitor these. While the definition of placement is constantly modified, the most recent definition is:
- The placement started between Jan 1st, and Dec 31st
- The placement is outside Missouri
- The placement involves the physical presence of the student at the out-of-state location(s)
And one or more of the following is true:
- The placement is an activity required for degree completion
- The placement is offered for credit;
- The placement is offered for a fee.
- The placement is an activity required for professional licensure