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Photo of Dr. Quantella Noto

Quantella Noto, Ed.D.

Associate Professor, Hospitality Management Program Director
Department of Management

qnoto@semo.edu
573-986-6856
Office:  Dempster Hall 217, MS 5850


I have to continually learn and refine my approach to teaching and I think it’s most valuable to my growth, as well as the students.

What area do you teach?

Hospitality Management

Education/Degree(s)

B.S. (Cum Laude) Hotel, Restaurant and Tourism Management - East Stroudsburg University
M.T. A - Tourism Administration - The George Washington University School of Business
Ed.D. - Educational Leadership and Policy Analysis - University of Missouri - Columbia

Your philosophy of teaching:

I like to assess where the students are in their knowledge of the subject matter right away so that I can target my information to what is really needed. I like to make sure that everyone is as much on the same page as possible. Though I teach about several hospitality-related subjects, I consider myself an educator, now a teacher, thus I can discuss a wide range of “life” subjects. I have extensive experience in other industries (I was an investment banker previously and I have experience in sales and as an entrepreneur) so I cover a lot of topics in my classes. On any given day, we may discuss customer service, hotel operations, 401-K plans, contracts, and how hotels are financed. Learning is a continuous process, often driven by curiosity. I like to keep the students curious, I help them ask the right questions to assist their learning and retention, as well as help them make decisions and solve problems.

Why did you decide to teach?

I was offered an adjunct position at a college in Virginia. Though I was reluctant at first, I immediately fell in love with the idea of sharing my knowledge with students. I have to continually learn and refine my approach to teaching and I think it’s most valuable to my growth, as well as the students. I continue to teach because I’ve received a lot of feedback over the years from students who told me that they learned a lot from me. Confirmation is a wonderful thing!

Credentials/career path

My initial career was in the financial industry. I was in commercial banking, then moved to investment banking. I was a municipal bond trader and underwriter, as well as a public finance specialist. That part of my career helped me grasp and appreciate math and the financial side of a lot of processes. My first love, however, was the lodging and restaurant business so I immersed myself into the hospitality industry. I worked as a bartender, front-desk agent, Disney travel agent, winery worker, and restaurant server for a couple of years while. I returned to school to complete my degrees and I have seized every opportunity that I could to advance my knowledge of the business. Networking, traveling, working late hours/weekends, and taking risks helped me get where I am today.

Professional Highlight

Extensive experience in the hospitality industry

Certified Hospitality Educator (CHE) by the American Hotel and Lodging Industry

Award/Honor/Recognition

Master Advisor Certification
Certified Hospitality Educator (CHE) from the American Hotel and Lodging Association
Campus Tour Award
Presidential Shout-Out

Organization with which you are involved

Convention and Visitors Bureau
National Society of Experiential Education
The United Way of South East Missouri
Cape Girardeau Chamber of Commerce Women's Network

Most Recent/Notable Published Work

Knowledge, Skills and Abilities Gained in a Hospitality Internship - Lamber Academic Publishing

Best advice for students

Stay Curious
Ask Questions - don't you want to know why something is the way it is?
Don't be afraid to make decisions. If it doesn't work out, you can make another decision.
Embrace math - you live in a world of numbers. They're not scary - they're your friend.
Preparation is your friend, procrastination can be your enemy.
Remove the concept of failure from your life. Think of those moments as setbacks. Remember: A setback is the set up for the comeback. You will have lots of comebacks.

Contact

573.651.2121
management@semo.edu
Dempster Hall 260
Department of Management
One University Plaza, MS 5850
Cape Girardeau, Missouri 63701