If information is needed in another language, contact SMSTS at 573-986-6187.
The complaint procedures apply to the beneficiaries of SMSTS’s programs, activities, and services.
RIGHT TO FILE A COMPLAINT: Any person who believes they have been discriminated against on the basis of race, color, or national origin by SMSTS may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within one hundred eighty (180) days of the alleged discriminatory complaint.
HOW TO FILE A COMPLAINT: Information on how to file a Title VI complaint is posted on our agency’s website, and in public areas of our agency.
You may download the SMSTS Title VI Complaint Form
or request a copy by writing to: SMSTS, 1 University Plaza, Cape Girardeau, MO 63701. Information on how to file a Title VI complaint may also be obtained by calling SMSTS at (573) 986-6187.
You may file a signed, dated complaint no more than one hundred eighty (180) days from the date of the alleged incident. The complaint should include:
Please submit your complaint form to:
Southeast Missouri State University
1 University Plaza, MS 7275
Cape Girardeau, MO 63701.
COMPLAINT ACCEPTANCE: SMSTS will only process complaints that are completed using the complaint form and submitted within the one hundred eighty (180) day period. Once a completed Title VI Complaint Form is received, SMSTS’s Transit Manager will review it to determine if SMSTS has jurisdiction. The complainant will receive an acknowledgment letter informing them whether or not the complaint will be investigated by SMSTS.
INVESTIGATIONS: SMSTS will generally complete an investigation within ninety (90) days from receipt of a completed complaint form. If more information is needed to resolve the case, SMSTS may contact the complainant. Unless a longer period is specified by SMSTS, the complainant will have ten (10) days from the date of the letter to send requested information to the SMSTS investigator assigned to the case.
If the requested information is not received within that time frame the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
LETTER OF CLOSURE OR FINDING: After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.
If the complainant disagrees with the SMSTS’s determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. SMSTS will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, SMSTS will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
If information is needed in another language, contact SMSTS using the above contact information.