Penji is the appointment scheduling software utilized by Learning Assistance Programs. 

Penji allows you to:

  • Submit a tutorial request
  • Review your current tutoring schedule
  • Send a message to your Learning Assistant
  • Permanently cancel a tutorial session
  • View additional resources provided through the Center for Writing Excellence, Mathematics Learning Centers, and College Success and Financial Responsibility Seminars
  • Join an Supplemental Instruction (SI) session

SIGNING UP FOR A LEARNING ASSISTANT

Instructions, policies, and procedures for submitting a tutorial request can be found below.

To submit a tutorial request using Penji:

  • Create an account with Penji and complete the email verification process
  • Select Request Help
  • Select Schedule a weekly 1-hour 1:1 appointment
  • Select the course in which assistance is needed
  • Select the day and session time that work 
  • Select a Learning Assistant
  • Select the tutoring method for the session: in-person or online
  • Confirm the appointment details and select Complete
  • Set an agenda by providing an overview of what should be addressed in the session

Once the request has been submitted, a confirmation email will be sent to the Southeast email account. 

Temporary Cancellation

If a student wishes to temporarily cancel a tutorial session, this request can be made by emailing the Learning Assistant and/or Tutorial Services. Note: No action should be taken within Penji to temporarily cancel a tutorial session.

Permanent Cancellation

If a student wishes to permanently cancel their session, the student can either:

  • Notify their Learning Assistant and/or Tutorial Services of the need to permanently cancel the session
  • Cancel their session within Penji

 

Cancellation Policy

A cancellation occurs when a student provides their Learning Assistant and/or Tutorial Services with at least 24 hours' notice that they will not attend an upcoming tutorial session. If a student cancels three (3) or more tutorial sessions throughout the semester, a Learning Assistant can request that the student be removed from their schedule.

No-Show Policy

A no-show occurs when a student provides their Learning Assistant and/or Tutorial Services with less than 24 hours' notice that they will not attend an upcoming tutorial session. Additionally, a no-show is documented if a student leaves their session before 15 minutes have passed.

When a no-show is documented within Penji, an automated email is sent to the student and their Learning Assistant. If the student does not contact the Learning Assistant within 24 hours of receipt of this email to confirm the continuation of their sessions, the student's tutorial session will be terminated from their Learning Assistant's schedule. If a student accrues two no-shows, their session will automatically be terminated from their Learning Assistant's schedule.

If a student's session is terminated, the student may reapply for tutorial sessions for that course after three (3) days, and their no-show count will be reset to zero.

In case of an emergency which makes it impossible to contact the office and/or Learning Assistant 24 hours in advance, the student may provide documentation to the office within 48 hours of the missed appointment. If documentation is not provided, it is left to the discretion of University Tutorial Services and the Learning Assistant to make a determination as to whether a no-show will be documented for the missed session.

Location
Office
Kent Library 412
Mailing Address
One University Plaza, MS 4675
Cape Girardeau, MO 63701