VOIP Install Guide

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Installing the Avaya Desktop Client

Download the Avaya IX Workplace software from Sharepoint (you will need to login with your SEMO Office 365 credentials).
Double-click on file to start installation.
A Welcome screen should appear
Click ‘Next’
Check off ‘ I accept the terms…’ button
Click ‘Next’
Select ‘Complete’ button [should be selected by default] and press ‘Next’
On Destination Folder screen, press ‘Next’
Language, press ‘Next’ for English
Click ‘Install’. If you are on a SEMO machine you may be required to enter the admin credentials for the machine.
Make sure the ‘Run Avaya IX Workplace’ box is checked and press ‘Finish’
You should now see the following window
Select ‘Configure my account’
You will now see the following screen. Enter your SEMO email address and click ‘Next’. Do NOT click on the text ‘email’ you will need to click to the right of the text before you can start typing.
During some installations, you might see a screen similar to below. On this screen select the icon outlined in green to the right of the Google button.
You should now see the following window
On the above window you will enter your extension [4-digits] and an 8-digit password that will be supplied to you. To get your password please email cgray@semo.edu. Once all the information has been entered, click ‘Next’
Once logged in correctly, you should see a green checkmark in the upper left corner of the screen.
Next, we need to make some configuration changes within the app. Click on the gear icon in the upper right corner.
Click on Services and then on Show Details.
Turn off Avaya Cloud Services. Click on Avaya Cloud Services and on the next screen, move the slider button to off. Then click on Back at the top of the screen.
Turn on Exchange Calendar. While still in the Services page, scroll down to Exchange Calendar and click on it.
On the next screen, move the slider button to the on position and then enter the information in the screen shots below. Then click on DONE at the bottom of the screen.
The app will need to restart apply the changes. Click Relogin on the screen that pops up.
When the app opens back up, you will see a red triangle in the upper right corner.
Click on the red triangle. It will pop up a screen for the Exchange Calendar Sign In. Click on that tab. It will bring up the screen below where you will need to enter your SEKey and password. After entering your information, click on Connect. Then click on DONE at the bottom of the screen. (In order for this step to work properly from home, you must be connected to the VPN server)
Click on the Top of Mind drop down at the top of the screen.
On the screen that pops up, go to the bottom where it says Workplace Meetings and click on Hide. Then go up to Calendars to show and select the Exchange calendar you want shown in the app.
The app is now configured. Before making a call, you will need to connect to the VPN server. To access the dial pad, click the icon on the left of the screen by the search bar (see pic below). The current dialing rules require you to dial an 8 to place an outbound call on our new SIP trunks and you must include the area code for local calls. If you have any issues with setting up or using the software please email Cliff @ cgray@semo.edu and he will reach out to assist.

COVID-19 Information

Installing the Avaya Desktop Client