COVID-19 Information

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IP Phone Models
During implementation of the new IP Phone system, all existing phones will be replaced with a base J139 phone and all current users will receive the Office Worker license which includes the Avaya Equinox desktop software at no cost Users will have the option to upgrade to a J16, J179, or the Power User license (mobile app) at an additional cost. Departments adding a line after the implementation will be responsible for the full cost of the phone and any licensing. Please contact Telecom for current pricing.

The switch from analog to VoIP carries with it a variety of benefits inherent to the new technology. VoIP phones provide new features and are more easily supported compared to their end-of-life analog counterparts. The phones themselves provide the following features:

  • Recent calls button
  • Conference calling
  • Speed dials
  • User directory
  • Voicemail
    • Button to take you into voice mailbox
    • Visual voicemail
    • Voicemail to email option
    • Message waiting indicator light

Avaya IX Workplace Desktop and mobile app (mobile app has an additional one-time license fee):

Desktop App

  • Allows you to make/receive calls from your computer.
  • Incoming caller ID information will pop up on the screen when you receive a call.
  • The app will integrate with Outlook and web browsers to give you a click to call option.
  • Directory access will be more user friendly.

Find the download links below:

  • Download Avaya IX Workplace for Windows
  • Download Avaya IX Workplace for MacOS

Choose the newest version of the software to download. Use the Avaya IX Workplace Install Guide to finish installing and setting up the software.

Mobile App

  • Available for download from the Apple App Store and the Google Play Store.
  • Provides the same look and features as the desktop app but will allow you to make calls from your office extension on your cell phone.
  • It will also allow you to start a call on one device and easily transfer it to another.
Avaya Desktop Client Diagram



(573) 651-2575
GS-1 Lower Level

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701