(573) 651-2217 One University Plaza Cape Girardeau, Missouri 63701
New Avaya IP Phone System
Because our current phone systems on the main campus and at the regional campuses
are beyond the manufacturer’s end of life, have limited parts availability, and have
limited functionality compared to newer phone systems, now is the best time to implement
a new phone system. In anticipation of the need, IT and Telecom have been upgrading
the campus network to assist with the installation of a network server based system,
where all calls will travel across our data network. This will require replacing all
the existing phones with IP capable phones. The Avaya IP Office platform has been
selected as the new phone system.
IP Phone Models
During implementation, all existing phones will be replaced with a base J139
phone and all current users will receive the Office Worker license which includes
the Avaya Equinox desktop software at no cost Users will have the option to upgrade
to a J16, J179, or the Power User license (mobile app) at an additional cost. Departments
adding a line after the implementation will be responsible for the full cost of the
phone and any licensing.
If adding a phone:
One-time license fee for the new phone accounts:
Standard User (Phone & Voicemail only) - $25
Office Worker ( Standard User + Desktop App) - $95
Power User ( Office Worker + Mobile App) - $145
The switch from analog to VoIP carries with it a variety of benefits inherent to the
new technology. VoIP phones provide new features and are more easily supported compared
to their end-of-life analog counterparts. The phones themselves provide the following
Recent calls button
Button to take you into voice mailbox
Voicemail to email option
Message waiting indicator light
Avaya Equinox desktop and mobile app (mobile app has an additional one-time license fee):
Allows you to make/receive calls from your computer.
Incoming caller ID information will pop up on the screen when you receive a call.
The app will integrate with Outlook and web browsers to give you a click to call option.
Directory access will be more user friendly.
Provides the same look and features as the desktop app but will allow you to make
calls from your office extension on your cell phone.
It will also allow you to start a call on one device and easily transfer it to another.