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In Spring 2017, a survey was sent to all Students, Faculty, and Staff, in an effort to assess four distinct IT core commitments. The IT service outcomes measured were:
For each question, respondents were asked to rate the service dimension in three ways based on a rating scale (1 is the lowest, 9 is the highest). Respondents were requested to indicate their minimum service level expectation, desired service level expectation, and perceived service performance for each question.
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