In Spring 2017, a survey was sent to all Students, Faculty, and Staff, in an effort to assess four distinct IT core commitments. The IT service outcomes measured were:
For each question, respondents were asked to rate the service dimension in three ways based on a rating scale (1 is the lowest, 9 is the highest). Respondents were requested to indicate their minimum service level expectation, desired service level expectation, and perceived service performance for each question.
IT Help Desk
Memorial Hall 107
One University Plaza
Cape Girardeau, Missouri 63701