Help Desk- Services, Contact and Hours of Operation

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Help Desk- Services, Contact and Hours of Operation
Help Desk Services

The Help Desk offers a variety of services.

Services include:

  • Solve level 1 technology problems reported by campus end users
    • University supported software and hardware
    • Classroom technology
    • Computer labs
    • Virus/Spyware
    • Residential Network
    • Academic/Administrative network
    • Data conversion/transfer/recovery
  • Provide technology information using multiple formats
    • Technology accessibility and availability
    • Instructions on use of supported hardware and software systems
  • Record level 2 service requests for IT
    • Hardware repairs, upgrades, maintenance, and relocations
    • Software installs, upgrades, and maintenance
  • Setup and support computer accounts
  • Distribute Ricoh supplies for leased equipment
  • Offer various technology trainings and presentations
  • Accept department copy card request forms.

Fall and Spring Semester Hours

Towers Complex 108 Memorial Hall 107
Sunday Closed Closed
Monday - Thursday 5 p.m. - 12 a.m. 8 a.m. - 5 p.m.
Friday Closed 8 a.m. - 5 p.m.
Saturday Closed Closed

Summer Semester Hours

Towers Complex 108 Memorial Hall 107
Sunday Closed Closed
Monday - Thursday Closed 8 a.m. - 4 p.m.
Friday Closed 8 a.m. - 4 p.m.
Saturday Closed Closed

Methods of Contact

The IT Help Desk is NOT allowed to work on student PC hardware issues. Please contact a local vendor for hardware support. Students, if needed, may take their computer to either IT Help Desk where staff will provide guidance to the student on operating system updates, virus, and spyware removal. (No drop-offs accepted.) Appointments encouraged.

Contact

IT Help Desk

(573) 651-4357
helpdesk@semo.edu

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701