See the latest updates and information regarding the COVID-19 pandemic at semo.edu/covid19.
Beginning January 15th, the Department of Information Technology will enforce new SE Key password criteria. All Students, Faculty, and Staff accounts will be required to update their passwords to the new criteria. The new password criteria have been updated to ensure that accounts will be more secure from unauthorized users. Below are the new criteria, best practices for your passwords across all of your internet accounts, a timeline of when accounts will be ready, as well as recommendations on tools you can use to help manage passwords on your electronic devices.
|Group||Breakdown and Dates|
|Group 1 (Department of Information Technology)||January 9th|
|Group 2 (Faculty and Staff)
||Broken down into groups of 250, by order of Last Name
January 15th – A < Comfort
January 17th – Comfort < Hampton
January 19th – Hampton < Long
January 22nd – Long < Poston
January 24th – Poston < Thiele
January 26th – Thiele < Z
|Group 3 (Students)||Beginning January 29th|
|Group 4 (Retirees)||After Group 3 is finished|
The following information will be sent at the listed dates:
You can change your password at app.semo.edu/sekey/SignIn by entering your SE Key and Current Password and then clicking Submit. You will then
be prompted to enter your new password.
After you change your password, it is recommended that you restart your Office computer so that your applications will prompt you to enter your new password.
You should also go into the Settings on your mobile devices and "Forget" the SoutheastSecure network. Students should also "Forget" the SoutheastResNetSoutheastGameNet networks.
It is also recommended at this time that you go into Portal and update your Personal Information with a cell phone number and an alternate email address. This is recommended that in the event you forget your new password, you can reset it yourself at reset.semo.edu
Method 1: Use the Self-help Password Reset tool
Method 2: Contact the Help Desk
The simplest route, to do this, is to stop by the IT Help Desk at Memorial Hall
Room 107, or Towers Complex Room 108, with your Southeast ID. The Help Desk
can reset your password to a random password. Once you have this temporary
login to the Southeast Portal and change the random password to a secure password
that only you would know.
If the Help Desk is not open or you cannot make it there, you can also reset your password via email. Send an email to email@example.com and attach a picture of a valid photo ID, such as a driver’s license, passport, or other government issued ID (that displays a photograph and date of birth). Your Southeast ID will not work for this step. Once your email is received and the IT staff has confirmed your identity, you will receive a temporary random password. Login to the Southeast Portal and change the random password to a secure password that only you would know.
Password Managers work by storing all of your passwords in one location, on your device or in the cloud, and locks them with a Master password. Some Managers allow you to sync your passwords across devices, so when you update your password on one computer, they update on your other devices. You should select a Password Manager that is easy for you to use and understand, and that is well known. You should also make your Master password the strongest password you have.
When you change your password, it will take various amounts of time before the change is reflected across the different services availabile at Southeast. Below is a list of those services and the estimated time it will take before your new password can be used with a service. Your experience may take longer. Please wait at least 30 minutes before contacting the Help Desk.
|Service||Estimated Time to Update|
|Banner - Test||Not Until Recloned|
|Banner - PreProd||Not Until Recloned|
|Banner - Upgrade||Not Until Recloned|
|Campus Network (WiFi/LAN)||Instantly (May require device reboot)|
|Everbridge (SE Alerts App)||Up to 10 minutes|
|Kent Library Databases||Instantly|
|Mail Apps for iOS & Android (Built In)||Up to 10 minutes|
|Office 365 (Mail & Web Applications)||Up to 10 minutes|
|Outlook Desktop Application||Up to 10 minutes|
|Outlook App for iOS & Android||Up to 10 minutes|
|Southeast Mobile App for iOS & Android||Instantly|
|Web Help Desk||Instantly|
IT Help Desk
Memorial Hall 107
One University Plaza
Cape Girardeau, Missouri 63701