The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.
The Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.
The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.
Additionally, limited-support is available at other times via phone, email, and chat.
Spring 2019 Semester - Hours of Operation
Subject to Change
Memorial Hall 107
Monday - Friday 8am- 5pm
Towers Complex 108
Monday - Thursday 5pm - 12am
(Phone, email and chat)
Monday - Friday 12am (Midnight) - 8am
Friday 5pm - 7pm
Saturday 1pm - 7pm
Sunday 2pm - 12am
Monday, Mar 11 – Friday, Mar 15
Memorial Hall – 8am – 4pm; Towers 108 - Closed
Limited phone/email support until 7:00pm
Saturday, Mar 16 - Limited email support only
Sunday, Mar 17 - Phone, email and chat support - 2pm - 12am
Full service resumes @ Memorial 107 on Monday, Mar 18 8:00am