COVID-19 Information

See the latest updates and information regarding the COVID-19 pandemic, including a list of University contact information at semo.edu/covid19.

Hours of Operation

The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.


The Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.


The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.


Additionally, limited-support is available at other times via phone, email, and chat.


Spring 2020 Semester - Hours of Operation

Subject to Change


FULL SERVICE

Memorial Hall 107

Monday - Friday 8am- 5pm


Towers Complex 108

Monday - Thursday 5pm - 10pm

Friday 5pm - 7:30pm


LIMITED SERVICE

(Phone, email and chat)

Monday - Friday 12am (Midnight) - 8am


All other times - Email is monitored and responded to when possible


Spring Break

Monday, Mar 16 – Friday, Mar 20

Memorial Hall – 8am – 4pm; Towers 108 - Closed

Limited email support after hours and weekends


Full service resumes @ Memorial 107 on Monday, Mar 23 8:00am


Contact

IT Help Desk

(573) 651-4357
helpdesk@semo.edu
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701