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The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.
The Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.
The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.
Additionally, limited-support is available at other times via phone, email, and chat.
Summer 2020 SCHEDULE
Full Service Support (phone, email, chat and walk-in*)
Monday - Friday in Memorial 107, 8:00am - 4:00pm
* While the building is no longer locked, it is recommended that appointments be made for walk-in support, by contacting the Help Desk in advance.
Remote support (phone and email)
Monday - Thursday 4pm - 6pm
Saturday - 12pm - 4pm