Hours of Operation

The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.

The Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.

The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.

Additionally, limited-support is available at other times via phone, email, and chat.

Spring 2019 Semester - Hours of Operation

Subject to Change


Memorial Hall 107

Monday - Friday 8am- 5pm

Towers Complex 108

Monday - Thursday 5pm - 12am


(Phone, email and chat)

Monday - Friday 12am (Midnight) - 8am

Friday 5pm - 7pm

Saturday 1pm - 7pm

Sunday 2pm - 12am

Spring Break

Monday, Mar 11 – Friday, Mar 15

Memorial Hall – 8am – 4pm; Towers 108 - Closed

Limited phone/email support until 7:00pm

Saturday, Mar 16 - Limited email support only

Sunday, Mar 17 - Phone, email and chat support - 2pm - 12am

Full service resumes @ Memorial 107 on Monday, Mar 18 8:00am


IT Help Desk

(573) 651-4357
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701