The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.
The Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.
The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.
Additionally, limited-support is available at other times via phone, email, and chat.
Fall 2019 Semester - Hours of Operation
Subject to Change
FULL SERVICE
Memorial Hall 107
Monday - Friday 8am- 5pm
Towers Complex 108
Monday - Thursday 5pm - 12am
LIMITED SERVICE
(Phone, email and chat)
Monday - Friday 12am (Midnight) - 8am
Saturday 1pm - 7pm
Sunday 2pm - 12am
Fall Break
FULL SERVICE / LIMITED SUPPORT
FULL SERVICE
Friday, Nov 22 - Memorial Hall - 8am - 5pm
Monday, Nov 25 - Tuesday, Nov 26 - Memorial Hall – 8am – 5pm
Wednesday, Nov 27 - Memorial Hall – 8am – 12pm
LIMITED SUPPORT (Phone/email)
Saturday, Nov 23 - Sunday, Nov 24 - 10am - 2pm
Wednesday, Nov 27 - 12pm - 5pm
Saturday, Nov 30 - 10am – 2pm
Sunday, Dec 1 - Phone, email and chat support - 6pm - 12am
Full service resumes @ Memorial 107 on Monday, Dec 2 8:00am
Winter Break
FULL SERVICE / LIMITED SUPPORT
FULL SERVICE
Friday, Dec 13 - Memorial Hall - 8am - 5pm
Monday, Dec 16 - Friday, Dec 20 - Memorial Hall – 8am – 5pm
Thursday, Jan 2 - Friday, Jan 3 - Memorial Hall – 8am – 5pm
Monday, Jan 6 - Friday, Jan 10 - Memorial Hall – 8am – 5pm
Monday, Jan 13 - Friday, Jan 17 - Memorial Hall – 8am – 5pm
Saturday, Jan 18 - Sunday, Jan 19 - Towers Complex 108 - 12pm - 4pm
CLOSED Monday, Jan 20 for Martin Luther King Day (Towers Complex 108 opens at 5pm)
LIMITED SUPPORT (Phone/email)
Monday, Dec 16 - Friday, Dec 20 - 5pm – 8pm
Saturday, Dec 21 - Monday, Dec 23 - 10am - 2pm
Thursday, Dec 26 - Monday, Dec 30 - 10am - 2pm
Thursday, Jan 2 - Friday, Jan 3 - 5pm - 8pm
Monday, Jan 6 - Friday, Jan 10 – 5pm – 8pm
Saturday, Jan 11 - Sunday, Jan 12 - 10am – 2pm
Monday, Jan 13 - Friday, Jan 17 - 5pm – 8pm
ALL OFFICES CLOSED - (Limited email support)
Saturday, Dec 14 - Sunday, Dec 15
Tuesday, Dec 24 - Wednesday, Dec 25
Tuesday, Dec 31 - Wednesday, Jan 1
Full service resumes @ Memorial 107 on Tuesday, Jan 21 8:00am
Contact
IT Help Desk
(573) 651-4357
helpdesk@semo.edu
Memorial Hall 107
IT Office
(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701