COVID-19 Information

See the latest updates and information regarding the COVID-19 pandemic, including a list of University contact information at semo.edu/covid19.

Hours of Operation

 

The Help Desk will provide a single contact point for students, faculty, and staff to direct questions and report problems regarding supported software and hardware. In response, the Help Desk will attempt to resolve reported issues, assist the user in maximizing his/her use of applications or equipment, or distribute a work order to the appropriate Information Technology staff.

The Help Desk will provide notification of trends and situations to assist the Information Technology department in maintaining high levels of service to the campus user community.

The Help Desk operates two full-service locations: Memorial Hall 107 and Towers Complex 108. We provide first and second-tier technical support via telephone, email, chat, and in-person.

Winter Break 2020 - Hours of Operation

Subject to Change


FULL SERVICE / LIMITED SUPPORT

Until Dec 21st

Monday-Friday - Memorial Hall - 8am - 5pm

Remote Support - 5pm - 9pm

Saturday-Sunday - Remote Support - 12pm - 4pm


Dec 22nd - 23rd

Remote Support – 8am – 4pm

CLOSED - Dec 24th - 25th

Dec 26th - 30th

Remote Support - 12pm - 4pm

CLOSED - Dec 31st - Jan 1st


Jan 2nd - 24th

Monday-Friday - Memorial Hall - 8am - 5pm

Remote Support - 5pm - 9pm

Saturday-Sunday - Remote Support - 12pm - 4pm


CLOSED - Monday, Jan 18 - Martin Luther King Day

Full service resumes @ Memorial 107 on Monday, Jan 25 8:00am


Contact

IT Help Desk

(573) 651-4357
helpdesk@semo.edu
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701