COVID-19 Information

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Student PC Inspection

If ResNet issues (i.e. viruses, spyware/malware, no Internet connection, etc.) can not be resolved over the telephone, the IT Help Desk can assist ResNet users in executing the following steps:

PC inspection:

  • Startup Minimization: Reduce the number of programs that start when a user logs in, decreasing boot up time and increasing overall speed of computing
  • Cache Flush: Clean up unused temporary files left by various programs
  • Antivirus Installation & Scan: Replace old/expired versions of antivirus software with Microsoft Security Essentials and scan for and remove viruses
  • Spyware Scan: Install antispyware software and scan for and remove spyware
  • TCP/IP protocol audit:  Repair the TCP/IP protocol if necessary
  • Account Audit: Check for unneeded local accounts, recommend setting administrator and user passwords
  • Windows Updates: Update the computer so that it has the latest security patches
  • Automatic Updates: Set computer to receive automatic updates from Microsoft
  • Browser settings audit: Reset Internet Explorer's security and usability settings in order to provide a safer web experience

The IT Help Desk does not work on hardware issues for student computers.  Please consult the manufacturer/vendor or 3rd party repair shop for hardware problems.


IT Help Desk

(573) 651-4357
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701