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There are a few reasons people are unable to access their email:

  1. Students lose access to their email one year after their departure from the university, by graduation, transfer, or other means.
  2. Faculty lose access to their email immediately after their departure, with the exception of retirees.
  3. Victims of phishing may lose access to their email after their password is compromised.
If you believe you've lost access by mistake, or because your account has been compromised, please contact the help desk using the resources on the left.

It can sometimes be hard to tell if an email is legitimate or phishing. However, there a few general ways to identify phishing emails.

  1. Unusual requests, such as unsolicited requests for information, especially in response to a supposed problem which you didn't actually experience.
  2. Misspellings, or grammatical errors
  3. Fake links, where the text doesn't match with the actual link destination
  4. Bad replications, meaning poor recreations of real pages
More information is available here. When in doubt, contact the help desk at the phone number on the left side of this page.

If you believe you've received a phishing email, don't delete it just yet. Follow the steps below:

  1. With the email open in your preferred client, prepare to forward it
  2. Edit the subject and add appropriate text, signifying that you wish to report the email
  3. Forward the email
  4. Delete the email
More information is available here.

To change your password, perform the following steps:

  1. Verify that SEMO has your correct email and phone number. This can be done through the Personal Information section of Banner, which is accessible through Portal.
  2. Go to the password reset facility.
  3. Enter your SEKey Username, S0 ID number, and PIN (two digit day and two digit year of birth). Click "Submit".
  4. Select to receive either a text or an email. Click "Submit".
  5. Follow the directions on the text or email. Enter your new password and you're done.
More verbose instructions are available here. For help picking a password, refer to this page.

If you're experiencing issues after changing your password, try performing the following steps:

  1. Start with the obvious: make sure your password is entered exactly as intended. You may wish to type it into a text editor like notepad, then copy it into the password field after you've verified it's correct.
  2. Ensure that wireless devices aren't trying to be log in with your old password. If you have a phone, tablet, laptop, or any other wireless devices, you'll need to update your password accordingly. Check the information in the tutorial below for details.
  3. Verify that email clients, like Outlook, aren't trying to use your old password. If you've configured one of these previously, you'll need to update it.
  4. If you're experiencing an actual lockout, either wait for it to expire, or contact the help desk.
If you need help with any of these instructions, or they don't solve your problem, please contact the help desk using the resources on the left.

If you experience WiFi issues after changing your password, you may need to perform the following steps:

  1. On each previously connected device, perform the appropriate steps to forget the WiFi. Guides are available here, towards the bottom of the page.
  2. Verify that you aren't locked out by logging in from a known-good connction, such as data or LAN. If you can't, either wait for the lockout to reset, or contact the IT Help Desk.
  3. Reconnect each necessary device to the WiFi, following the guides available at the previous link.


IT Help Desk

(573) 651-4357

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701