COVID-19 Information

See the latest updates and information regarding the COVID-19 pandemic at

Check here for all Moodle scheduled and unscheduled interuptions. If you don't see a problem you are currently experiencing listed, click the blue Submit a Ticket button to report your issue.

Event: Fall 2020 Maintenance

Effect: No access

Timeframe: 12:00 P.M. Tues, 08/11/2020 to 4:00 P.M. Wed, 08/12/2020

Scheduled maintenance will occur during this event. Moodle will not be able to be accessed during this timeframe.

Event: Summer 2017 Class Archival

Effect: No access

Timeframe: 8:00 A.M. to 4:00 P.M. Wed, 08/07/2019

A routine file cleanup will be performed on this date, and Summer 2017 classes will be archived and moved to a different server.

Event: System Reboot

Effect: No access

Timeframe: 9:00 a.m. Fri, 03/15/2019 and Sat, 03/16/2019

A Moodle reboot has been scheduled in order to back up data. Reboot complete: 1:00 a.m. on Sunday 03/10/2019

Event: System Reboot

Effect: No access

Timeframe: Friday, 01/25/2019, 5:05PM-5:15PM

A Moodle reboot has been scheduled in order to give proper data access to Starfish. Reboot complete: 5:08 p.m.

Event: Slowdown

Effect: Moodle was unresponsive

Timeframe: Fri, 03/1/2019 - Sun, 03/03/2019

Students reported a slowdown and eventual drop from Moodle. The team identified AT&T DNS as the cause of the problem. Informed those affected to switch to Google DNS to connect to Moodle.

Event: Missing Classes

Effect: No Access to Classes

Timeframe: Tues, 02/26/2019 - Tues, 02/26/2019

A professor reported a missing class for the second eight week session. A new class file was created and the course reappeared.

Event: Slowdown

Effect: Delayed Loading

Timeframe: Wed, 01/16/2019 - Wed, 01/23/2019

A system slowdown occurred due to changes automatically made during an operating system upgrade. As part of a team effort, these changes were identified and reversed.


IT Help Desk

(573) 651-4357
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701