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Preparing for a Coaching Session
- Clarify Your Expectations
- Specific, observable actions that can be measured - with a specific target date.
- Observe Performance
- Be objective by focusing on behaviors that are causing the performance problem
- Focus on specific behaviors that can be measured and changed
- Provide specific examples
- Take notes and keep track of what the employee is doing right and build on those strengths
- Focus on behaviors that are important to the employee's success and work on them first.
- Analyze the Performance Concern
- Discover the areas where the employee is meeting and exceeding expectations and those
areas where they need improvement
- Identify why the employee is not meeting your expectations
- Provide Immediate Feedback
The Coaching Session
- Describe the problem and your expectations
- Focus on what you observed (i.e. speed, quantity, accuracy, thoroughness, timeliness,
- Gain agreement on the performance concern
- Listen with an open mind
- If you do not agree, provide more detailed feedback from your observation of their
- Discuss the situation until you agree on the problem and the impact it has on the
department and others
- Develop solutions together
- Explore different solutions to solving the problem together
- Let the employee take an active role in solving his or her own performance concern
- Agree on an action plan
- Ask them to outline a plan for putting the solution into plan
- Confirm understanding by having them communicate the plan to you
- Determine when you will follow-up
- Set up a date and time to discuss the progress
Source: Minor, Marianne. Coaching and Counseling: A Practical Guide for Managers.
Menlo Park, CA: Crisp Publications, Inc. 1989