Live Chat Support Software

The IT Help Desk utilizes, a web based, request service that members of the Southeast community can access and track with their Southeast Key and password. From any device with Internet access, at any time of the day, current faculty, staff, and students can check on the status of current requests, previously resolved requests, and can open new requests via this service.

For instructions for using Web Help Desk - click here

Frequently Asked Questions

What would I find on the IT Web Help Desk?

Open a web browser and navigate to http://whd.semo.edu and log in using your Southeast Key credentials. Once verified, you will be able to:

  • Read system-wide messages
  • Submit a new help request
  • View your request History
  • View your personal profile
  • Review common IT problems and solutions

What benefits are there for using the IT Web Help Desk?

  • Requests can be submitted or checked on, any time, 24/7, even at times when the IT Help Desk is observing a limited schedule.
  • A quick way to check messages about service interruptions/outages.
  • You can view your request history to check on previously submitted requests.
  • Ability to upload file attachments, or additional information to assist IT in resolving your request.
  • Users can review a list of frequently asked questions, that may allow them to resolve their own problems.

Who can use the IT Web Help Desk?

The IT Web Help Desk can be accessed with Southeast Key account information from current faculty, staff, and students of Southeast Missouri State University. 

Alumni, former students, faculty and staff should contact the IT Help Desk via email (helpdesk@semo.edu) or phone (573-651-4357) for assistance.

Contact

IT Help Desk

(573) 651-4357
helpdesk@semo.edu
Memorial Hall 107

IT Office

(573) 651-2217
One University Plaza
Cape Girardeau, Missouri 63701